Corporate Name: Digicast Broadband Private Limited
CIN: U72900WB2020PTC241795
Registered Address: 3rd Floor, Panchayat Samity Building, BDO Office, Ranisayer More, PO Searsole, Raniganj, Paschim Bardhaman, West Bengal, 713358, India

This Privacy Policy governs and covers Digicast Broadband Private Limited (“the Company”). The Company is committed to protecting the personal information of its users and customers, including information related to the products and services we provide.

Information We Collect

Personal information refers to any information that may identify a user personally, including but not limited to name, contact address, email address, phone number, and any other information you share with us.

How We Use Your Information

Digicast Broadband Private Limited collects personal information only for lawful business purposes, including:

• Customer support and service activation
• Billing and technical assistance
• Communicating important service-related updates
• Responding to customer queries and support requests
• Improving user experience and network performance
• Complying with legal and regulatory obligations

Purpose of Sharing and Disclosure

We value customer privacy and do not sell or misuse personal information. Customer information may be shared only under the following circumstances:

• With trusted business partners or service providers working on our behalf for operational and support purposes
• When required by law, government authorities, or regulatory agencies
• To prevent fraud, unauthorized activities, or security threats
• To ensure compliance with legal obligations and company policies

All such disclosures are carried out responsibly and only when necessary.

Purpose of Sharing and Disclosure

We value customer privacy and do not sell or misuse personal information. Customer information may be shared only under the following circumstances:

• With trusted business partners or service providers working on our behalf for operational and support purposes
• When required by law, government authorities, or regulatory agencies
• To prevent fraud, unauthorized activities, or security threats
• To ensure compliance with legal obligations and company policies

All such disclosures are carried out responsibly and only when necessary.

Data Security

Digicast Broadband Private Limited takes appropriate technical and organizational measures to safeguard customer information against unauthorized access, misuse, loss, or disclosure.

Data Retention

We retain customer personal information only for as long as necessary to provide our services and fulfil the purposes described in this policy, or as required by applicable law.  duration of the service relationship, plus 3 years thereafter for billing/legal records. After this period, data is securely deleted or anonymized.

Cookies and Website Usage

We retain customer personal information only for as long as necessary to provide our services and fulfil the purposes described in this policy, or as required by applicable law.  duration of the service relationship, plus 3 years thereafter for billing/legal records. After this period, data is securely deleted or anonymized.

Your Rights

You have the right to access, correct, or request deletion of your personal information held by us. To exercise these rights, please contact us using the details below. We will respond within 7 business days.

Modification of This Policy
Digicast Broadband Private Limited reserves the right to update or modify this Privacy Policy at any time without prior notice. Users are encouraged to review this page periodically. By using our services and website, you agree to the terms outlined in this Privacy Policy.