Corporate Name: Digicast Broadband Private Limited
CIN: U72900WB2020PTC241795
Registered Address:  Raniganj, Paschim Bardhaman, West Bengal, 713358, India

At Digicast Broadband Private Limited, customer satisfaction is important to us. This Refund & Cancellation Policy outlines the terms related to cancellations, refunds, and service-related payments.

Service Cancellation

Customers may request cancellation of broadband services by contacting our support team through phone or email at least 7 days — exact notice period] in advance of the desired cancellation date.

• Cancellations made with sufficient notice will receive a full refund of any unused pre-paid amount.
• Cancellation requests will be processed only after verification of customer details and service information.

Refund Policy

Payments made for broadband plans, installation charges, or other services are generally non-refundable once the service has been activated or installation has been completed. However, refunds may be considered under the following circumstances:

• Duplicate payment made by the customer
• Technical infeasibility where service installation cannot be completed
• Failed transactions where payment is deducted but the service is not activated
• The service was not provided as described

To request a refund, please contact us within 7 days  of the relevant billing date.

Installation Charges

Installation and device-related charges, including router or equipment costs, are not refundable once installation has been completed successfully.

Non-Refundable Services

Services that have been fully rendered are non-refundable.

Service Interruptions

Temporary service interruptions caused by maintenance, technical issues, power failures, or network upgrades do not qualify for refunds. Digicast Broadband Private Limited will make reasonable efforts to restore services as quickly as possible.

Partial Refunds

If a service has been partially rendered, partial refunds may be issued at our discretion, based on the proportion of the service completed.

Refund Processing Time

Approved refunds will be processed and issued within 7–14 business days, depending on your bank/payment gateway.

Force Majeure

Digicast Broadband Private Limited is not liable for delays or cancellations caused by events beyond our reasonable control, including natural disasters, strikes, governmental actions, or other force majeure events.

Governing Law

This Refund & Cancellation Policy shall be governed by and construed in accordance with the laws of India, including the Consumer Protection Act, 2019. Any disputes shall be subject to the exclusive jurisdiction of the courts at Asansol, West Bengal.

Contact Us

For cancellation requests, refund-related queries, or assistance, please contact:

Digicast Broadband Private Limited

CIN: U72900WB2020PTC241795
Address: Raniganj, Paschim Bardhaman, West Bengal, 713358, India
Phone: +91 8967240659
Email: digicastbroadband@gmail.com